01237 474 161
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Terms and Conditions

Helpful Information 

We hope you enjoy your holiday at Golden Bay Holiday Village. Please tell us if you have any problems with your property and we will attend to them as quickly as possible.

RECEPTION Opening Hours:
Saturday – 9am to 5pm (summer only)
Sunday – Closed
Monday to Friday – 9am to 1pm
There is a phone service outside these times.

CAR PARKING Each property has its own numbered parking space. Please park in the correct space unless arranged with
Reception. Extra spaces are usually available.

LAUNDERETTE There is a launderette on site adjoining Reception. Opening hours are displayed on the door.

Brochures etc. are available in Reception & Launderette.

BUS SERVICE Buses connect to all parts of North Devon. National Express coaches stop 100 yds. from site.

RAILWAY Nearest station is Barnstaple, 12 miles away.

DOCTOR Northam Health Centre, Bay View Road. Tel 01237 474994. Details in Reception.

MAIL Any mail will be held in Reception. 

Conditions of Booking

A booking fee/deposit of 25% of total must be paid at the time of booking and the balance paid at least 56 days before the date of arrival. In the event of a cancellation the booking fee is nonrefundable. All terms are weekly or part thereof for the property requested or allocated.

The Booking Form must be signed by a person aged 18 years or over and that person will be responsible for the booking.

A person having made a booking and wishing to cancel that booking must notify the Company in writing by registered post or recorded delivery at least 28 days prior to the due date or arrival. Failure to do so will render that person liable for the outstanding balance on demand.

The accommodation will usually be available for occupation after 3pm on the date of arrival and must be vacated by 10am on the date of departure.

All bookings are accepted on the condition that the accommodation is left clean and tidy and that any breakages or damages will be paid for.

Any shortages of equipment should be reported to the Management on the day of arrival so that these can be rectified. Any breakages or damages should be reported immediately.

In the interest of all visitors the Management reserve the right to terminate any reservation by immediate notice.

There will be a minimum charge of £10 for using the postal services to return items left on the site.

The Company will not accept responsibility for any loss, damage or accident to persons, vehicles or property whilst on the premises.

In the interest of hygiene pets are not allowed in any property or on any part of the site.

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